Help & Support

• Once you place your order and your payment is approved, an order confirmation email is sent to you instantly.
• Upon receipt of the confirmation email, you may proceed to download your game immediately using the download access link provided in the email.
• Once you have downloaded the game, you will be able to install it and activate it using the serial number included in your confirmation mail.

The download page is accessible after validation of your payment. The link to the download page will be included in the confirmation e-mail that will be sent to you immediately after your purchase.
You can choose to download your game immediately, or if you prefer you can download the game at a later time by logging in to your customer account. A download link for your purchased game is always available in your MyGamesload user account.

The link included in your MyGamesload account will:

• Allow you to download according to your preference; daytime or in the evening during off-peak hours.
• Give you the opportunity to schedule the download night-time, if you need the Internet capacity and/or generally use the computer during the day.
• Authorise you to download your software as often as needed in the case of any connection problem that occurs and interrupts the download.

Secure Payment by credit card is ensured by the NEXWAY payment platform.
Nexway complies with the secured encrypted mode (SSL) according to the ISO 8583 standard. This ensures that your banking information is completely encrypted and protected.

Credit card:: Your payment is validated instantly and you are provided direct access to the download page. If you want to download at a later time, you can access the download page by clicking on the link included in your confirmation email. All you have to do is check this email message and click "Download".

PayPal: Your payment is validated right away, and you are provided direct access to the download page. If you want to download at a later time, you can access the download page by clicking on the link included in your confirmation email. All you have to do is check this email message and click "Download".

Click & Buy: Your payment is validated right away, and you are provided direct access to the download page. If you want to download at a later time, you can access the download page by clicking on the link included in your confirmation email. All you have to do is check this email message and click "Download".

Digital distribution is a new distribution model which allows you to play video games by immediately downloading them to your computer via the Internet.
This allows you to obtain video games from the best publishers in an easy, practical and legal way. And all just a few clicks away!
The main advantages of the download service are as follows:

• Immediate availability of games. Play just moments after having decided to purchase the game!
• The best games catalogue including the most recent and most popular titles in the market. The best video games directly available from your home!
• Free demos. No need to think twice before buying - try it out for yourself and then decide!
• Complete security, guaranteed virus free. Download and play with no risk!
• Benefit from discounts, tokens, gifts (by subscribing to the newsletter).
• A simple and immediate purchase.
• Permanent customer service available for a completely user friendly purchase and use.

Legal notice: “Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights or patterns, consult your doctor prior to playing. Precautions to take during use: - Avoid playing if you are tired or have not had much sleep. - Make sure that the room in which you are playing is well lit. - Rest for at least 10 to 15 minutes per hour while playing.”

If you have not found the answer to your problem please Click here to ask your question directly to customer support.

If you encounter any problems please contact our customer service by Click here.
The email that you used when downloading or purchasing will be your identifier for all communication with our support team.

• Your email is used to send a payment confirmation message. This message contains the transaction code which is the backup key for your game in case of loss. It is also your proof of purchase.
• In general this email will be your identifier for all your operations: game trials and purchases, subscription to our newsletter including special offers, and contact with customer services.
• At any moment you can request to be removed from the promotional mailing list by clicking on the unsubscribe link which you will find in all of the electronic messages we send.
• When registering you can also un-check the box " I wish to receive the newsletter ."

Cookies are information that is stored by your browser on the hard drive of your computer. We use cookies to recognise you when you return to the Gamesload International site. Our cookies do not include any personal information and can be deleted by clicking on the Options menu of your browser.

Selected products are available for Macintosh. When a game is available for Macintosh, a Macintosh icon will be displayed in the product sheet and shopping cart in the System/Platform field. To stay informed of the launch of additional Macintosh games we invite you to subscribe to our Newsletter, by Click here.

Our service is designed to provide you with the game in your language of choice if it is available. The language of each game is specified in the product sheet, in the " Language " field. Please check this field in order to be sure of the language of the game that you will be purchasing.

Most of the casual games in our catalogue have a time limited trial period. Just click on the button " Free trial " in the product description to download, install and try the game. There are, however, certain games which do not have a trial period.

Core games are not currently available for trial before purchase.

When you purchase a game you will not receive a CD by post. Downloading games has the advantage of making your favourite games available by just clicking, 24 hours a day, 365 days a year! And in case you lose or change your computer, this is not a problem; the game still belongs to you.

The duration of a download depends on the size of the game as well as your Internet connection speed. The average download time is shown in each product description.

Downloading games on the Gamesload International site is totally legal. Gamesload and/or Nexway make sure to always acquire the rights to a game from the publisher before making it available for download. You can, therefore, test and purchase the games from the catalogue with complete peace of mind.

For best results, make sure to check the game’s minimum system requirements in its product description before downloading or purchasing the game. If you have a firewall, we strongly recommend that you deactivate it when purchasing and when launching the game for the first time to avoid any problems. We also recommend downloading the latest version of Microsoft’s DIRECTX to ensure the best use of our service : Click here

No, once the game is completely downloaded and installed on your PC, you can play it without being connected to the Internet, unless the game is online specific. On the other hand, stay connected if you want to play and download a new game at the same time.

The Download Manager is software developed by our technical team which allows you to manage your downloads as you like. You can stop or resume your downloads at any moment, whether the interruptions are intended or not. This completely secure software makes downloading your games from among more than 1500 titles very easy.

When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked the " View/Status Bar " in your browser). You can also right click on the payment page and then select " Properties ". The URL displayed will begin with " http "; " s " stands for security.

You can indeed copy the games you have downloaded. However the game will not be unlocked when you install it on a new computer. You will need to enter the transaction code that you received via email when purchasing your game to unlock it again. To efficiently archive your games, we recommend that you copy only the executable file (game.exe) in order to unlock it correctly on a new PC.

No problem. If you lose your game due to a user error or a problem with your computer, it can be easily reinstalled on your computer.

• 1. First option , if you have kept the purchase confirmation email: download the game again, click on " I have already purchased this game " and enter the transaction code shown in your email.
• 2. Second option , if you didn’t keep the purchase confirmation email: go to this link and follow the instructions : : Click here